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Together,
We All Rise.

Signature is open for business following COVID-19.

The world as we know it has completely changed. Which means that every one of us needs to do our part to help the world get past it. In our case that means staying open, continuing to deliver highly efficient, professionally consistent service to anyone who believes flying is essential. It also means pulling together as a company to overcome our own challenges in the current climate.

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Safety

Safety has always been and will continue to be priority one at every Signature location. In the midst of the current crisis, standards and regulations are changing and evolving at a rapid pace and we are dedicated to not just following them but surpassing them with our own additional protocols and efforts. No one is more essential to what we do than the employees of Signature themselves. And, as always, we are taking every step to safeguard their safety and well-being as well as that of our customers.

 

Precautions to Keep You Safe

In order to ensure the safety of our team members, our flight crews, and our passengers, we've implemented comprehensive safety processes our global network of FBOs.

Aircraft Safety Standards

  • Signature continues to observe our tow team policy, requiring that three team members are present for every aircraft tow movement.
  • We've maintained our aircraft fuel quality control program at every location throughout the pandemic, ensuring our Jet A and avgas products are free of microbial buildup and contaminants after extended storage.

Social Distancing Precautions

  • All Signature staff members are required to wear masks when performing their duties.
  • FBO terminals have introduced social distancing markers, including signage and floor markings, to support 6 feet of separation between guests.
  • Where possible, furniture and tables have been spaced to incorporate greater distance.
  • To prevent food-based transmission of illness, our FBOs are providing prepackaged food options, and are providing single use cups, plates, and cutlery as an alternative to dishware.
  • Staff members will not board an aircraft, instead conducting all necessary servicing (including catering delivery) from a safe distance.
  • Valet service at participating locations remains suspended, excepting customers with disabilities.
  • A reduction has been implemented in the number of van passengers allowed to be transported at one time.
  • Literature, linens, and non-essential common use items have been removed from public areas.

Employee Readiness

  • All Signature employees are required to be current in their training and accreditations, ensuring continued consistent, safe service on the ramp.
  • Signature locations have been provided pulse oximeters to aid in the detection of COVID-19.

Cleaning Procedures

  • All locations have implemented a prescriptive approach to common and public area cleaning, frequently wiping down common touchpoints.
 

For operators, governments, or medical professionals that need special accommodations or assistance handling large groups, please contact us directly.

Location Impact Map

Signature is taking active measures to respond to the COVID-19 outbreak, and many of our FBOs continue to operate normally with heightened cleaning procedures. Some airports may be experiencing capacity constraints, which are highlighted on the map, and some FBOs may operate under reduced hours

Click here to download a Microsoft Excel spreadsheet of our locations operating under revised hours.

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EMEA Regional Status

To enable Signature Flight Support continue providing safe and responsive service during this period, we are reducing our standard operational hours throughout our European network from 0700L until 1900L daily. FBO services outside of this window continue to be available on request with advance notice, and our London-Luton FBO is staffed 24 hours a day to accommodate off-peak service requests. This decision allows us to concentrate our staff during the busiest part of the day for continued adherence to our safety and handling procedures, whilst accommodating flexible scheduling for our employees.

Contact our after-hours dispatch staff via e-mail or by calling the FBO directly at +44 (0)1582 724 182

 
 

Our People

If you want to see the difference Signature is making on a daily basis, look no further than each and every one of our amazing employees ant any of our over 200 locations around the globe. They are on the front lines of our effort to keep essential general aviation flights in the air and deliver world-class support services on the ground. Every flight that arrives at or departs from Signature has an important reason to be in the air, which means we have an equally important reason to be on the ground. So as long as the sky is open, we’ll be open, with the very best employees in the industry at the ready.

CEO Letter to Customers

COVID-19 Customer Update
March 31, 2020

The Coronavirus (COVID-19) has had an unprecedented impact on daily life around the world. At Signature Flight Support, we have moved swiftly and decisively to protect the safety and well-being of our customers and team members, while also taking steps to adjust and flex our operations to ensure we can continue to deliver a level of service our customers need and expect.

Signature is well known for providing service to the business aviation sector. However, the organization also provides a critical service to other segments such as relief flights (domestic and international), military and government, and commercial and transport (who move essential cargo). As the world's largest FBO network, we have made the important decision to remain open (where possible) to ensure continuity of operations for these critical, often life-saving services that are essential during the crisis. The current circumstances require that we continually adapt to the challenges brought on by the global pandemic, and I want to highlight some of the ways we're ensuring our locations continue to remain open, providing access and services that are critical to global aviation infrastructure.

First, the safety of our team members and of our customers is of paramount importance. To help reduce the spread of the virus, we've made the following changes to the services we offer:

  • Temporarily suspended dish and tableware cleaning services, and instead are providing disposable options.
  • Stopped valet services, except for customers with disabilities.
  • Revised our van shuttle service procedures, limiting the number of passengers to enable increased social distancing.
  • Started offering exclusively pre-packaged snack items.
  • Removed linens, literature, and most food service items from public and crew areas.
  • Modified the common area seating arrangements within our FBOs to accommodate greater distancing where possible, as well as implementing a rigorous cleaning schedule for furniture, counters, and other touch points.
  • Recommended submitting reservations through the Signature Loyalty portal, through a base e-mail address, over an ARINC frequency, or via phone.

Second, to ensure Signature Aviation can continue to provide safe and responsive service during this period, we are adjusting our core hours of of operation at certain locations:

  • In EMEA, we are reducing our standard operational hours throughout our European network from 0700L until 1900L daily. FBO services outside of this window continue to be available on request with advance notice, and our London-Luton FBO is staffed 24 hours a day to accommodate off-peak service requests. This decision allows us to concentrate our staff during the busiest part of the day for continued adherence to our safety and handling procedures, whilst accommodating flexible scheduling for our employees.
  • Changes to operations at other locations throughout the network are being made on an as-needed basis and information can be found by visiting our COVID-19 advisory page. This is a key resource which is continually updated with the latest impacts and safety precautions taken throughout the Signature FBO network.

As always, we are constantly evaluating and adapting our procedures and processes to this extraordinary situation, and continue to monitor and respond to guidance provided by the World Health Organization, the Centers for Disease control, and local, regional, and county authorities.

Ultimately, it is our intention to remain open and operating so we can provide essential aircraft handling to the communities where we live and serve. We are committed to doing what we can to support the local and national government, medical professionals, and non-profits who are focused on taking care of those most in need. No matter the type of mission, the Signature team is here to help.

Regards,

Mark Johnstone
CEO, Signature Aviation plc & Signature Flight Support

 

Impact

Now, more than ever, Signature is an essential service-provider not just to those who fly with us, but to people beyond our ramps far and wide. In the midst of current events, we’re doing everything we can to do our part, on a community scale to a global one.