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Providing services
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Responding to your requests or general enquiries (including in relation to any existing contract with you)
Where you request a quote for goods or services using the ‘Request a Quote’ feature available on some of the Websites, we will ask you to provide your name, job title, company (and jurisdiction), telephone number, fax number and email address.
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✓
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✓
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✓
(so we can respond to your enquiries)
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| Sending you solicited Email Alerts regarding press release, results, reports and presentations, financial calendar, and regulatory news. |
✓ |
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✓
(so we can keep you updated)
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| Hosting you at our office or Signature Aviation-organised events and providing hospitality services. |
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✓
(to host our customers and prospective customers effectively)
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Establishing you / your organisation as a customer or a supplier on our systems
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✓
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✓
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Fulfilling your booking/service request by providing you with the requested services and/or products
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✓
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✓
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Taking payment from you in respect of the services
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✓
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Conducting surveys for benchmarking, continuous improvement, and marketing purposes (although you do not have to respond to these surveys).
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✓ |
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✓
(to host our customers and prospective customers effectively)
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Managing our business relationship with you and resolving any problems or complaints.
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✓
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✓
(our relationship with you is paramount, so we need to be able to try to resolve any complain you might raise with us)
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Sending promotional materials to you and communicating with you about our business, such as our email newsletter, your participation in our corporate loyalty program and inviting you to Signature Aviation events.
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✓
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✓
(To keep you updated with the latest our promotions and developments)
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Enabling you to create accounts and log-in to them via the Website or our online portals.
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✓
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✓
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✓
(it is in our interests to grant you access to a private log-in where you can access information relevant to you. This helps to facilitate our business with you)
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Ensuring the proper operation and performance of the website, monitoring its use, security and integrity on an ongoing basis and checking, producing statistical information and improving its functionality for users. This includes tracking user journeys through the website and learning from them so we can tailor and improve our services accordingly.
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✓
(we need to monitor our systems in this way to ensure that our platforms work properly, to help protect them, us and you from illegal activity, to analyse how they are used and to improve them)
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To enable you to access our guest WiFi and ensuring the proper operation and performance of the website, networks, and platforms including monitoring its use, security and integrity on an ongoing basis and checking and improving its functionality for users. This includes tracking user journeys through our systems and learning from them so we can tailor and improve our services accordingly.
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✓
(we need to monitor our systems in this way to ensure that our platforms work properly, to help protect them, us and you from illegal activity, to analyse how they are used and to improve them)
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Legal and Regulatory Compliance and Reporting
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Establishing and enforcing our legal rights and obligations, monitoring to identify and record fraudulent activity online, preventing, detecting crime and meeting legal obligations for data security.
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✓
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✓
(we need to monitor our systems in this way to help protect them, us, and you from illegal activity)
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| Responding to binding requests or search warrants or orders from courts, governmental, regulatory and/or enforcement bodies and authorities. |
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✓ |
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Providing your personal data to police, immigration authorities and other regulatory authorities where there is a legal requirement to do so in relation to any flight booking, arrival or departure.
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✓
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✓
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Responding to non-binding requests or search warrants or orders from courts, governmental, regulatory bodies and authorities.
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✓
(we wish to cooperate as necessary or advisable with proportionate requests from authorities and/or volunteering such details to them in appropriate cases. This is also in the public interest)
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Using your financial information and keeping details of your purchasing and payments history to evaluate and monitor your credit worthiness as a prospective or existing customer or supplier.
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✓
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✓
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✓
(it is in our interest to protect our business against risks associated when considering your application for credit account)
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For compliance with accounting, taxation and other legal and regulatory obligations and otherwise for good governance, insurance requirements and risk management, including obtaining professional advice and dealing with claims.
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✓
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✓
(it is in our interest to protect our business against specified losses and claims)
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General Business
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Training our staff
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✓
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✓
(sometimes it is appropriate for us to use your personal information so that we can provide our staff with training to manage risk)
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Undertaking third party approval checks (third party vetting) of parties to any M&A activity contemplated with Signature Aviation or a member of the Signature Aviation group, agents, joint venture partners, representatives, senior level hires, consultants, licensees, intermediaries or customers, and negotiating the terms of any contracts.
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✓
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✓
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✓
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✓
(it is in our legitimate interest to undertake third party vetting for the purpose of risk management)
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General record-keeping and relationship management with our customers/suppliers/contractors/business partners.
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✓
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✓
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✓
(so we can refer back to our records in the event of a complaint, request or investigation. It is also in our interest to protect our business against specified losses and claims)
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Managing, planning and delivering our global business strategies.
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✓
(as a global business we need to implement effective business and marketing strategies)
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Obtaining legal advice, establishing, defending and enforcing our legal rights and obligations in connection with, any legal proceedings (including prospective legal proceedings).
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✓
(we must be able to establish and defend our legal rights and understand our obligations, and seek legal advice in connection with them)
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Maintaining the security and integrity of our systems, platforms and communications (and detecting and preventing actual or potential threats to the same).
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✓
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✓
(we need to make sure that our business processes and facilities are secure)
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Monitoring and producing statistical information regarding the use of our platforms, and analysing and improving their functionality.
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✓
(we need to perform this routine monitoring to make sure our platforms work properly, analyse how they are used and improve them)
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Managing the proposed sale, restructuring, transfer or merging of any or all part(s) of our business, including to respond to queries from the prospective buyer or merging organisation.
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✓
(We have a legitimate interest in being able to sell any part of our business)
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Visitors to our office
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Arranging taxis, transportation or other services on your behalf, as and when requested by you. Depending on your request, we may ask you to provide us with your personal information (if required by the third party service provider) in order to make the booking, including but not limited to: Name, contact details, passport details, pick up and drop off location.
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✓
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✓
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| Enabling you to access our guest WiFi. |
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✓
(it is in our interests to grant you access to our guest WiFi. This helps to facilitate our business with you)
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Maintaining security measures at our sites, including requiring visitors to our sites to sign in at reception and keeping a record of visitors for a short period of time. Our visitor records are securely stored and only accessible on a need to know basis (e.g. to look into an incident). Information collected for visitor records includes, name, telephone number, car registration (if you are parking onsite), company, time in and time out.
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✓
(promoting security and safety of our personnel and members of the public and preventing and detecting crime)
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Maintaining security measures at our offices, including CCTV and building access controls. The images captured are securely stored and only accessed on a need to know basis (e.g. to look into an incident). CCTV recordings are typically automatically overwritten after a short period of time unless an issue is identified that requires investigation (such as a theft).
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✓
(promoting security and safety of our personnel and members of the public and preventing and detecting crime)
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Suppliers
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Managing our business relationship with our suppliers/subcontractors/business partners and their staff as necessary to receive the services.
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✓
(it is in our legitimate interest to engage third parties and manage our business relationships with suppliers)
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Where a supplier or sub-contractor is helping us to deliver a service to our customers, we process personal data about the individuals involved in providing the services in order to administer and manage our relationship with the supplier (through its staff) and to provide such services to our customers (for example, where we have arranged for one of our trip support partners to provide services to our customers).
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✓
(it is in our legitimate interest to engage suppliers to assist with the provision of services for our customers)
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